Wednesday, December 14, 2011

Try, Try Again...

I bought some items for Christmas from Target.  Two days after purchasing them, I got the following two coupons:
  • "get a $15 gift card when you spend $150" and
  • "get a $10 gift card when you spend $50"
Both coupons clearly state that they cannot be used on previous purchases.  Bummer!

Well I went to Target to see if I could return the items, and then do a new purchase with the coupons in order to abide by the rules of the coupon.  Well this would have worked perfectly except for the fact that they were sold out of one of the items.  They would not let me return mine and then immediately repurchase it.  They explained the item would have to be held for 24 hours and then reshelved.  Ugh.  I left.

I decided to go again later that night and try my luck with a different customer service agent.  I was honest with her and told her I had been there earlier and what I had been told.  This one told me she thought the 24 hour rule was stupid and did the return/re-purchase right on the spot.  So my out-of-pocket cost stayed the same and I left with a $25 gift card.  Of course I then turned around and spent it on more items for Christmas, but that's OK.  My all-cash Christmas is a reality this year!  :)

The lesson here is that you can different results with different cashiers.  If at first you don't succeed.... you know the rest.

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